By submitting a vehicle request, making payment, and checking the acknowledgment box, you ("Customer") acknowledge and agree to the following:
ZenCar provides an independent technology and vehicle-request platform designed to facilitate communication and the exchange of vehicle offers between customers and participating automobile dealerships.
ZenCar is not the seller, owner, manufacturer, lessor, financer, transporter, repairer, inspector, or warrantor of any vehicle offered through the platform. Unless expressly stated otherwise in writing, ZenCar does not take possession of, title to, or ownership of vehicles offered by participating dealerships.
Participating dealerships are independent businesses and are not employees, agents, partners, joint venturers, or representatives of ZenCar.
Any purchase, lease, financing arrangement, trade-in, delivery, registration, warranty, service contract, or other vehicle transaction entered into following use of the ZenCar platform is solely between the Customer and the applicable participating dealership or other third party.
The Customer is responsible for reviewing and approving all final transaction documents before signing or completing a vehicle transaction.
ZenCar does not independently inspect, possess, transport, maintain, repair, or control vehicles offered by participating dealerships.
To the fullest extent permitted by applicable law, ZenCar shall not be responsible for vehicle damage, mechanical problems, cosmetic defects, undisclosed defects, transportation or delivery damage, vehicle condition, prior repairs, recalls, title issues, mileage discrepancies, or other issues relating to a vehicle that are caused by, arise from, or are the responsibility of a dealership, manufacturer, transportation provider, Customer, or other third party.
Customers should independently inspect a vehicle and review all applicable vehicle documentation before completing a purchase or lease.
Vehicle prices, discounts, incentives, availability, financing terms, lease terms, taxes, fees, trade-in values, estimated payments, delivery costs, and other information provided through the platform may originate from participating dealerships or other third parties.
ZenCar does not guarantee that third-party information is complete, accurate, error-free, or continuously available.
Unless ZenCar expressly states otherwise in writing, an offer displayed through the platform does not constitute a sale by ZenCar and remains subject to the participating dealership's final documentation and applicable law.
ZenCar does not guarantee financing approval, interest rates, lease approval, monthly payments, trade-in values, lender decisions, manufacturer incentives, or eligibility for rebates or other programs.
Any financing, leasing, or trade-in arrangement is subject to the terms and approval of the applicable dealership, lender, leasing company, manufacturer, or other third party.
The Customer understands that the ZenCar platform/request fee is compensation for access to and use of ZenCar's vehicle-request service.
Once a Customer's request has been submitted or distributed to participating dealerships, the platform fee is NON-REFUNDABLE, except where a refund is required by applicable law or expressly authorized by ZenCar.
Payment of the platform fee does not guarantee that the Customer will receive a particular number of offers, receive an offer meeting the Customer's requested specifications, obtain a particular discount, locate a particular vehicle, receive financing approval, or ultimately complete a vehicle transaction.
If ZenCar is unable to provide the purchased platform service due solely to an error attributable to ZenCar before the request is distributed to participating dealerships, ZenCar may, as appropriate, correct the issue, allow the Customer to resubmit the request, or issue a refund.
ZenCar does not guarantee the availability of any particular year, make, model, trim, color, configuration, option package, price, discount, incentive, or geographic location.
Past savings, discounts, or transaction results are not guarantees of future results.
To the fullest extent permitted by applicable law, ZenCar shall not be liable for losses, damages, claims, costs, or expenses arising from the acts or omissions of participating dealerships or other third parties, including issues involving vehicle condition, vehicle damage, delivery, financing, trade-ins, warranties, repairs, registration, title, insurance, or the performance of a vehicle transaction.
Nothing in this Agreement is intended to waive or limit any right or liability that cannot legally be waived or limited under applicable law.
Before completing a vehicle transaction, the Customer is responsible for reviewing all purchase or lease documents, pricing, taxes, fees, financing terms, vehicle information, warranty information, and other transaction documents provided by the dealership.
The Customer should raise any discrepancy directly with the applicable dealership before signing transaction documents or accepting delivery of a vehicle.
By checking the acknowledgment box and submitting payment, the Customer acknowledges that they have read, understood, and agreed to this Customer Acknowledgment, the ZenCar Terms of Service, and the ZenCar Refund Policy.
Electronic acceptance of these terms constitutes the Customer's agreement to be bound by them to the extent permitted by applicable law.